Making Culture Change a Reality

In this month's article we outlined a process that helped the Academy of Dermatology move from organization-wide training on the principles of collaboration to making a culture of collaboration part of our everyday way of working.  But how do you make the right decisions about what kind of culture you want your organization to have?  We used feedback from staff surveys, combined with the desired state as defined by executive staff and senior managers.  How have you successfully defined your desired state?